Returns & Warrantee

Returns

To guarantee customer satisfaction, we offer free returns for the products that for some reason did not meet our customer's expectations.

Full refund or replacement with free shipping service:

  • Faulty products
  • The buyer has changed their mind before the product has been sent out

Refund for the product only (shipping costs will not be refunded)

  • If the buyer has changed their mind and the product has been sent out but the product that has been returned back is still in great condition (can be sold again)

No refund if:

  • The product has been in the possession of the buyer for over 60 days.

You can create a return request right from "Contact Us" page (Order number or TradeMe reference number needed).


Warrantee

All the products we sell will have a one year warrantee. If it is a manufacturer fault, we will replace the product, however, if it was caused by misuse after purchase we will not replace the product.